Molly's FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Common questions and answers
Every 6 months.
Yes. Repairs, sizing and custom pieces are done on site.
Most repairs take an average of 2 weeks.
We offer an interest-free 4-month layaway with 20% down. No refunds on canceled layaways. Payments will be available as store credit.
Yes. One or more credit promotions may be available with approved credit on qualifying purchases made with a Synchrony Bank credit card account with up to 12 months interest free.Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
If you live in any of the 50 states and Puerto Rico, Molly’s will deliver to you. Our pieces might take longer to get to you if you live in Alaska, Hawaii, and Puerto Rico, but they will get there.
Shipping to these states will take a bit longer. Expect about 12-16 days from the time of your order.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): $25
3) Overnight (1-2 days and available to the 48 contiguous states): $35
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm PT are processed the following day. Our UPS or Fedex courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at mollysjewelrydesign@gmail.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at mollysjewelrydesign@gmail.com
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: mollysjewelrydesign@gmail.com.
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at mollysjewelrydesign@gmail.com.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at mollysjewelrydesign@gmail.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: mollysjewelrydesign@gmail.com.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
Billing
We accept Visa, MasterCard, Discover, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at mollysjewelrydesign@gmail.com and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
